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ISIDA clinic rated best for service by WhatClinic

ISIDA clinic rated best for service by WhatClinic

Dear friends, we are happy to announce that for two years in a row ISIDA clinic has been recognised with an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.

WhatClinic is a clinic comparison site that lists over 125,000 clinics globally. In the last year over 15 million people visited the site to find, compare and book the best clinic for treatment based on resource estimates and feedback from other users.

WhatClinic looked at 12 months of data from users of its site, in relation to ISIDA-IVF clinic including patient review scores, feedback data and clinic contact rates. ISIDA clinic was only one of a small number of clinics that met the exacting standards needed to qualify for this prestigious award. We are proud to have a consistently high ServiceScore™ rating, however, this year we managed to show a particularly high level of customer service. Less than 2% of clinics worldwide qualified for the award this year.

It is a great honor and a huge responsibility for us to be awarded with such a high praise, confirming the irreproachable reputation of ISIDA in the world market and guaranteeing the high quality of the services provided. ISIDA clinic is a solid team of highly qualified professionals, and each member of this team relates to own work with responsibility, love and devotion. We seek to ensure that our patients feel absolutely comfortable and safe, receiving exceptionally high-quality medical care. Each patient is unique for us, so an individual approach is the most important principle of our work.

WhatClinic CEO David Roe congratulated ISIDA: «The WhatClinic Customer Service awards have now run for nine years. In 2018 we are now including tens of thousands of ratings of patient to clinic phone calls, rating clinics on their politeness, helpfulness and customer service over the phone, as well as through email, online and in person.

Ratings are useful to both patients and clinics. Patients can see which clinics have rated well with lots of other users, and clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody».

We are trusted with the most precious thing in life - the embodiment of a dream of a child. It is important for us to know that you feel completely confident when entrusting your biggest dream to people who are capable of making it come true. Friends, we are enormously grateful for appreciation, trust and love you have given to us - this is the greatest reward that inspires us to become even better and achieve even greater results!